Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,325 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Ashburn, Washington, D.C., Milpitas, Chicago, Atlanta, Franklin, Pittsburgh, Portland, Chatham, Brooklyn, Philadelphia, Detroit, Sacramento, Westminster and Monterey.
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| City | Problem Type | Report Time |
|---|---|---|
 Sebewaing | Internet | |
| Ashburn | ||
| Washington, D.C. | TV | |
| Milpitas | Internet | |
| Chicago | Internet | |
| Atlanta | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- JC (@JC30006729) reported
@comcastcares hard to believe in the era of smart TV, apps and wireless everything, Comcast does not have a wireless solution for TV - hanging cords is what they think customers want?!
- Poops McGee (@fs_bocaj) reported
This is by far the worst “customer service” I’ve ever experienced - and I used to be a Comcast customer. Horrible.
- Kristin Anderson (@pinklemongirl) reported
@Xfinity @BravoTV Exfinity has the worst customer service. If you have a choice do NOT use them as a provider.
- Morgan S (@MorganGermain85) reported
@comcast @Xfinity @comcastcares Can y’all explain how my laptop and xbox one are showing connected to my home network? I am currently out of state and took those devices with me. I hope this doesn’t go against the new data cap! Falsely showing inactive devices active for 2 hours!
- Tracy (@ttilghman) reported
@comcastcares Worst service! We got stood up for our appt after waiting 4 hours! No explanations, and now bumped out another week for hookup. If we don’t have internet, we don’t work! Frustrated and ready to go somewhere else!
- Kristin Anderson (@pinklemongirl) reported
@xfinitymobile @Xfinity Exfinity has the worst customer service. If you have a choice do NOT use them as a provider.
- Tiffany Goodson (@tiffanyanng22) reported
@Xfinity why can't we watch At&t Sports Network?!?!?!?
- Tracy (@ttilghman) reported
@comcast AWFUL business and customer service when you don’t show up for scheduled appointments when customers are waiting during appointment timeframe, and have no resolution but for customers to continue waiting! We need our service to work! Reporting this to BBB.
- Chris Linstid (@chrislinstid) reported
The image labeled "Network history" is from my Google Wifi router which is directly connected to my cable modem. I only have internet service with Comcast, so I don't have any sneaky Xfinity TV boxes.
- Scott Briggs (@jscottbriggs) reported
Update, I called @xfinity and could not talk to an actual human until I tried to cancel (then they called me right away). Upon hearing my problem that I calmly explained, I asked “what can you do to keep me” and they literally HUNG UP! Worst. Service. Ever.
- Travis Youngren (@tyoungren55) reported
@ATTSportsNetRM Fix your issue w Comcast and show Nuggets and Avalanche you greedy a@#$*&/6s
- Operator Papa (@operator_papa) reported
@SerenaTalksTech It happened intermittently, and all devices including wired. And the signal will drop strength affecting zoom calls and such but be right back. After looking at a ping plotter, it would say I'm having 99% packet loss at comcast nodes. Once I switched to an xfinity modem, no loss
- Hokie Matthew (!! BEAT WAKE FOREST !!) (@hokiesmash_ASD) reported
.@RTD_MikeBarber @ByDavidTeel Gentlemen, Happy Sunday - any news on the ACC Network and Comcast coming to an agreement? Or is this something that you think happens one year from really about now - when Comcast and Disney renegotiation the entire contract (that's where I'm at)?
- Jace Cook (@jacejcook) reported
@AndrewScites @nuggets @comcast NBA blackouts are stupid
- Szef (@OutcastSzef) reported
I really wish xfinity didn’t throttle ******** out of my internet lmfao
- YODADDY (@Ivos42) reported
@andyblarsen All channels are out not just ATT it’s xfinity issue
- KingCu3rvo (@KCu3rvo) reported
Wtf @Xfinity fix your ****..
- Nick (@eNarmous1) reported
@emzanotti Comcast xfinity is the worst.
- salomonqst99 (@salomonqst99) reported
@Avalanche I’ve been an avid long term fan, but I’m sick and tired of this marathon pissing contest you guys have with Comcast. Fix it, no excuses about who’s being unreasonable. I’m not changing providers just watch the AV’s until your next dispute.
- Zo🔱 (@wrngzz) reported
@comcast The worst!! GREEDY AF! WHY WOULD YOU PUT A CAP ON INTERNET USAGE DURING A PANDEMIC?! OH BECAUSE YOURE A PRICE GOUGING POS COMPANY!!
- Cindy Havlicek (@cyncek) reported
Why is AT&Tsportsnet not working in Comcast? Can’t watch the Jazz
- Aquafinadoe (@Ladiemakestack1) reported
@Xfinity agents have gotten better tho, I think they up there hiring requirements. I been with them for a few years and haven’t went a least 60 days without some issue! We stay on the phone with @xfinityhome and we are still having issue viewing are cameras 2 years of this!
- Corey (@Corey_Team33) reported
**** you @xfinity. Had a technician out here for 2 hours, STILL WONT FIX THE ******* SERVICE. I ******* HATE YOU.
- Kristin Anderson (@pinklemongirl) reported
@comcastcares I sent you a private message. I’m holding my breath to see if anything will be a resolved. I’ve had the same problem for 9 months. Dread calling because it’s taking hours and hours my my personal time.
- American Wizard King (@rooster_puncher) reported
Any friends got Starlink or fiber internet? I’m weighing my options cause the issues we’ve had with Xfinity are endless and they announced they are implementing wild data caps and charges starting in March.
- 🧡 (@TheOTAPShow) reported
Anybody use xfinity mobile as their cell service? I’m not tryna switch, but I’ve been very curious about them since they started offering phone service.
- Bianca❣️ (@Bianca_Bad_Bitc) reported
Can’t wait till tomorrow for xfinity can come fix my WiFi box
- Scott Phillips (@scottphillips88) reported
@andyblarsen It's a joke. I'm illegally streaming it. Added bonus, no crap floor logos. Not sure why I pay for Comcast. More reliable to illegally stream. #Joke
- Carlos Barrera (@quinch0) reported
@ayjayjay_92 @utahjazz It’s down on Comcast and they have a blackout so I can’t watch it on nbatv
- Doob Tube (@TheDoobieStone) reported
@dabbedoutgaming @comcast Nope, no idea when I’ll have service at this point. They’ve got a monopoly on the area so basically gotta fight them until they make things right.
